Shipping & Returns

Shipping policy

Urumi Athletics ships from Canada to customers worldwide.

Processing & delivery

Please allow up to 10 business days for orders to be processed before shipment. Certain products or additional services may require additional processing time.

Delivery times are estimates only and may vary depending on destination, carrier, customs, weather, and other circumstances outside our control.

Tracking information will be provided where available once your order has been dispatched.

Free shipping

Free shipping is available on qualifying orders within Canada and internationally where stated on our website.

Where free shipping applies, Urumi Athletics will select the appropriate shipping carrier and service.

International orders

International orders are shipped Delivery Duties Unpaid (DDU).

Customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or carrier. These charges are not included in the purchase price unless otherwise stated.

Urumi Athletics has no control over customs charges or customs processing times.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

Additional costs resulting from an incorrect or incomplete address, refused delivery, unclaimed shipment, or unpaid customs charges are the responsibility of the customer and may be deducted from any eligible refund or store credit.

Lost or damaged shipments

If an order appears to be lost, please contact us so that an investigation can be opened with the shipping carrier. A shipment will be considered lost once confirmed by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the product, packaging, and shipping label.

Where tracking confirms delivery to the address provided at checkout, the shipment will generally be considered delivered, subject to any applicable carrier investigation.

Return & refund policy

Urumi Athletics accepts eligible returns within 14 days of delivery.

Return eligibility

To be eligible for a return, items must be unused, unworn, undamaged, unaltered, and in their original condition with all original packaging, tags, accessories, and components.

All returns are subject to inspection and approval by Urumi Athletics.

Change-of-mind returns will be issued as store credit. Customers are responsible for return shipping costs.

Cricket bats

Unused and unaltered cricket bats may be returned within 14 days of delivery.

A $30 CAD restocking fee applies to cricket bats returned for change of mind.

Bats showing any signs of use, including ball marks, impact marks, preparation, modification, or damage, are not eligible for a change-of-mind return.

Faults or defects are handled separately under the Urumi Athletics Warranty Policy.

Services & customization

Products that have been prepared, altered, or customized at the customer’s request are not eligible for change-of-mind returns once the service has been performed.

This includes services such as knocking-in, oiling, scuff sheet or toe guard installation, engraving, and other preparation or customization services.

Service charges are non-refundable.

Sale & discounted items

Items specifically identified as Final Sale or Clearance are not eligible for change-of-mind returns or exchanges.

Promotional codes or general discounts do not automatically make an item final sale unless stated at the time of purchase.

Incorrect or faulty items

If you receive an incorrect item due to an error by Urumi Athletics, please contact us promptly. We will arrange an appropriate resolution and cover reasonable return shipping costs where applicable.

Products believed to have a manufacturing defect are subject to our Warranty Policy.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a tracked shipping service. Urumi Athletics is not responsible for returned items that are lost or damaged before they are received by us.

Original shipping charges, customs duties, taxes, brokerage fees, and other third-party charges are non-refundable.

Inspection & refunds

Returned products will be inspected upon receipt.

Urumi Athletics reserves the right to reject a return if the product does not meet the eligibility requirements of this policy, including products showing signs of use, wear, damage, alteration, missing components, or improper packaging.

Approved change-of-mind returns will be issued as store credit, less any applicable restocking fees or other charges.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered processing.

Orders involving preparation, customization, or other services cannot be cancelled once that work has begun.

Promotional items

Free gifts and promotional items have no refundable or store-credit value.

Where a promotional item was provided as part of a qualifying purchase, Urumi Athletics may require the promotional item to be returned if the qualifying product is returned.